Our Warranty

NB! All Blackview products carry a one-year warranty. 

WHAT THIS WARRANTY DOES NOT COVER

User guides.

Any

(i) third party software, settings, content, data, or links installed or downloaded onto your Product at any time

(ii) Manufacturer and third party services or enabling clients even if pre installed by the Manufacturer (please read the terms and conditions that may accompany the services as those will define your rights and obligations);

Any

(i) normal wear and tear

(ii) reduced charging capacity of the battery resulting from its natural end of product life

(iii) pixel defects in your Product’s display that are within the scope of industry standards;

SIM card and/or any cellular or other networks or system on which your Product operates; or

Errors or damage caused by:

(i) misuse or not using your Product in accordance with the user guide, such as if the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products

(ii) using your Product with, or connecting it to, any product, accessory, software, or service not manufactured or supplied by Manufacturer

(iii) any products combined with your Product by a third party

(iv) damage or errors caused by hacking, cracking, viruses, or other malware, or by unauthorized access to services, accounts, computer systems or networks

(v) other acts beyond Manufacturer’s reasonable control.

 

This Warranty is not valid:

If your Product, or the software it runs on, has been

(i) opened, modified, or repaired without Manufacturer’s authorization

(ii) repaired with unauthorised spare parts;

If your Product’s serial number, the mobile accessory date code, or the IMEI number has been removed, erased, defaced, altered or if these are illegible in any way;

If you have not installed the latest software updates that are publicly available for your Product within a reasonable time of their release; or

If you refuse to give possession of the Product to Manufacturer for repair and investigation.

If this Warranty does not cover your Product or the issue based on which it requires service, Manufacturer reserves the right to charge for the repair or replacement of your Product, as well as a handling fee.

STAY IN TOUCH

EMAIL

info@blackview.co.za

TELEPHONE

+27 12 88 00 531

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